Frequently Asked Questions
and important details about your trip
In this section, you will find answers to the most frequently asked questions from our passengers. We want to ensure that we provide you with clear and helpful information about our services. If you don’t find the answer you need, please feel free to contact us
We're here to help you!
How far is the Hotel Zone from Cancun International Airport?
Approximately 45 minutes by car, ideal for a private taxi.
What types of vehicles are available at Cancun Airport?
At Cancun Airport, Flex offers a wide range of vehicles to meet every traveler’s needs. We have compact cars like Peugeots for
quick and efficient transfers, spacious Vans for large groups, and luxury SUVs like Suburbans for a premium experience. For ecoconscious travelers, our Prius vehicles offer a comfortable, sustainable option. Flex ensures a safe and private journey to your
destination in Cancun.
How do I locate my private taxi driver at the airport?
Once you arrive at the airport, head to our Flex Ecotaxi stand for a quick and easy process. If you can’t find it immediately, you
can reach our 24-hour customer service (+52 998 242 3884) for assistance. Flex is committed to making your transportation
experience hassle-free from the moment you land.
Are your transport services private or shared?
Flex Eco Taxi specializes in private transport services in Cancun. This means your journey is exclusive to you and your group,
ensuring a comfortable, safe, and direct ride to your destination without unnecessary stops. Whether traveling solo or with a group,
we drop you off directly at your hotel or home in Cancun and/or Riviera Maya.
Can I request a specific driver for my return trip?
Yes, Flex understands the importance of feeling comfortable during your journey. If you had a positive experience with one of
our drivers at Cancun Airport and would like to request them for your return trip, you can do so when making your reservation.
While we can’t always guarantee the driver’s availability, we will do our best to accommodate your request and ensure a pleasant
and worry-free transport experience.
Can I request a courtesy stop?
Yes, Flex allows a courtesy stop of up to 10 minutes at a convenience store during your trip. This allows you to take a brief
pause and pick up any essentials without affecting your travel time. Enjoy the flexibility and comfort of our private transport service
in Cancun!
Are you present at all airport terminals?
Absolutely! Flex Ecotaxi is available at all four terminals of Cancun Airport. Whether your flight is international or domestic, rest
assured that we are your ideal transportation option.
