Frequently Asked Questions
and important details about your trip
In this section, you will find answers to the most frequently asked questions from our passengers. We want to ensure that we provide you with clear and helpful information about our services. If you don’t find the answer you need, please feel free to contact us
We're here to help you!
How far is Tulum Beach from Tulum Airport?
Approximately 50 minutes by car.
Do I need to book my transportation in advance?
Yes, it's recommended to ensure availability and avoid long waits.
What is the cancellation policy?
Free cancellation up to 48 hours before your trip.
What types of vehicles are available at Tulum Airport?
At Tulum Airport, Flex offers a wide range of options to meet every traveler's needs. We have spacious vans for large groups, as
well as luxury SUVs like Suburbans for those seeking a premium experience. If you want eco-friendly transport, our Priuses are
available for a comfortable and environmentally-conscious ride. Flex guarantees a safe and private journey to your destination in
Tulum.
How do I locate my private taxi driver at the airport?
Once you arrive at the airport, head to our service module where we ensure the process is as smooth and quick as possible. If you
don't find us immediately, you can directly contact our customer service (+52 998 242 3884), available 24/7 for assistance. Flex is
committed to providing you with a hassle-free experience from the moment you land.
Are the transportation services private or shared?
Flex Eco Taxi specializes in offering private transportation services in Tulum. This means your ride is exclusive to you and your
group, ensuring a comfortable, safe, and direct transfer to your destination without unnecessary stops. Whether you’re traveling
solo or in a group, we pick you up and drop you off right at your hotel or residence in Tulum and/or Riviera Maya.
Can I request a specific driver for my return trip?
Yes, Flex understands the importance of feeling comfortable during your ride. If you had a positive experience with one of our
drivers at Tulum Airport and wish to request them for your return trip, you can do so when making your reservation. While we can’t
always guarantee the driver’s availability, we will do our best to accommodate your request and provide you with a pleasant and
worry-free transportation experience.
Can I request a courtesy stop?
Of course! with Flex, you have the right to a courtesy stop of up to 10 minutes at a convenience store during your transfer. This
allows you to take a quick break to purchase what you need without affecting your travel time. Enjoy the flexibility and comfort of
our private transport service in Tulum!
