When planning a trip, unexpected situations can arise. Your flight might get delayed, you may need to adjust your transfer time, or even change your destination within the Riviera Maya. With Flex Eco Taxi, modifying your itinerary is simple and hassle-free. This guide explains how to request changes to your transportation service, the required notice periods, and the available contact methods.
When Can You Modify Your Itinerary?
At Flex Eco Taxi, we understand that flexibility is key when traveling. That’s why we allow you to modify your transfer under the following conditions:
• Up to 12 hours before your service: You can request changes to the schedule without penalties.
• Less than 12 hours before the service: Modifications are subject to availability.
• Flight delays (arrivals only): If your arrival flight is delayed, we monitor it and automatically adjust your service so you don’t have to worry.
• Departures to the airport: In this case, we do not monitor flights—the transfer will be at the scheduled time you provided.
How to Request an Itinerary Change
To modify your transfer, we offer multiple contact options for your convenience:
WhatsApp: 998 242 3884
USA: +1 844 240 8785
Email: atencionclientes@flexecotaxi.com
When reaching out, please provide the following information to expedite your request:
• Full name and booking number.
• Original date and time of your transfer.
• New schedule or requested changes.
What Changes Can You Make?
The most common changes you can request include:
Schedule Change
If you need to modify your transfer time, you can do so up to 12 hours in advance without issues. Last-minute requests will be accommodated based on availability.
Destination Change
If you decide to switch hotels or destinations, contact us to check availability and any fare adjustments. In most cases, we can make the change smoothly.
Change in Number of Passengers
If you are traveling with more people than initially booked, let us know in advance so we can assign a vehicle with the right capacity.
Cancellation or Rescheduling
If you need to cancel or reschedule your transfer for another date, contact us as soon as possible so we can provide the best available option.
Tips to Avoid Issues with Your Transportation
To ensure a smooth transfer experience, we recommend:
• Save our WhatsApp number and contact us with any questions.
• Check your itinerary in advance and request changes on time.
• Verify your hotel address to avoid confusion at the time of transfer.
• Arrive at the airport with enough time if your transfer is for departure, as we do not monitor flights in this case.
Why Choose Flex Eco Taxi?
With Flex Eco Taxi, your transportation is safe, comfortable, and free of hidden fees. We ensure you reach your destination without worries, providing personalized service and support for any itinerary changes.
If you have any questions or need to modify your reservation, contact us via WhatsApp or email, and we will gladly assist you.
Travel stress-free and let us handle the rest. See you on your next transfer!
