Frequently Asked Questions
and important details about your trip
In this section, you will find answers to the most frequently asked questions from our passengers. We want to ensure that we provide you with clear and helpful information about our services. If you don�t find the answer you need, please feel free to contact us
We're here to help you!
How far is Merida�s Historic Center from the Airport?
The center is about 35 minutes by car, ideal for private taxi transport.
Do I need to book my transportation in advance?
Yes, it�s recommended to ensure availability and avoid long waits.
What is the cancellation policy?
Free cancellation up to 48 hours before your trip.
What types of vehicles are available at Merida Airport?
At Merida International Airport, Flex offers a range of vehicles, including eco-friendly Prius taxis for sustainable travel and
spacious vans ideal for larger groups or families
How do I find my driver at the airport?
After landing, your driver will be waiting at the arrivals area near the **Flex** counter, making identification easy and ensuring a
hassle-free experience
Are the vehicles equipped with air conditioning?
Yes, all our vehicles, including Prius taxis and vans, are fully air-conditioned, ensuring a comfortable and cool ride, even in
Merida�s warm climate
Are the transportation services private or shared?
We exclusively offer private transportation services in Merida, ensuring you enjoy a comfortable, personalized, and direct trip to
your destination without unnecessary stops
Can I request a specific driver for my return trip?
Yes, if you�ve had a great experience with one of our drivers, you can request the same driver for your return trip, subject to
availability
Do you offer pick-up services from private residences?
Yes, Flex provides transportation services from private homes, ensuring convenience and flexibility in all your travel needs
Can I request a courtesy stop?
Yes, Flex allows a courtesy stop of up to 10 minutes at a convenience store during your trip. This allows you to take a brief
pause and pick up any essentials without affecting your travel time. Enjoy the flexibility and comfort of our private transport service
in Canc�n!
