FAQs and key details for your journey
How far is Cozumel’s city center from Cozumel International Airport?
Approximately 15 minutes by car.
Do I need to book my transport in advance?
Yes, it’s recommended to ensure availability and avoid long waits.
What’s the cancellation policy?
Free cancellation up to 48 hours before your trip.
What types of vehicles are available at Cozumel International Airport?
Flex offers a wide range of options, from eco-friendly electric vehicles to spacious vans for group travel, as well as Toyota
Camry sedans for a more comfortable, private transfer.
How do I find my private taxi driver at the airport?
Once you arrive at the airport, head to our Flex Ecotaxi stand for a quick and easy process. If you can’t find it immediately, you
can reach our 24-hour customer service (+52 998 242 3884) for assistance. Flex is committed to making your transportation
experience hassle-free from the moment you land.
Are the transport services private or shared?
Flex Ecotaxi specializes in private transport services. Your ride will be exclusive to you and your group, ensuring a direct and
comfortable journey to your destination.
Can I request a specific driver for my return trip?
Yes, we understand how important it is to feel comfortable during your journey. If you had a positive experience with a specific
driver, you can request them for your return trip during the booking process. While we can’t always guarantee availability, we will
do our best to accommodate your request.
